Last updated: 7 July 2026
1. Who we are
The Surgical Mini Hospital is the data controller for personal information collected through thesurgicalminihospital.com. We handle your information in line with Lesotho's Data Protection Act, 2012.
Address: 21 Arrival Center, Maseru, Lesotho
Phone: +266 2232 0282
Email: admin@thesurgicalminihospital.com
2. What we collect
We collect only what we need to run our services:
- Bookings — name, email, phone, optional gender, weight, height, BMI, consultation type, date, time, and any notes you provide.
- Enquiries — name, email, optional phone, and your message.
- Feedback — star rating and optional comment after a visit (only if you choose to respond).
- Staff logins — name, email, and secure login credentials for authorised clinic staff only.
Weight, height, and BMI are health-related. We collect them only to help our team prepare for your consultation.
3. Why we use your information
We use your information to:
- Book, confirm, reschedule, or cancel consultations
- Contact you about your appointment or enquiry
- Improve our services and keep our website secure
We process data based on your consent, to provide the service you requested, or where required by law. We do not sell your information or use it for unrelated advertising.
4. Who we share it with
Your information is shared only with:
- Authorised clinic staff who need it for your care or appointment
- Our email and hosting providers, who process data on our behalf under confidentiality obligations
- Authorities, only if the law requires it
5. How long we keep it
We keep information only for as long as needed — while a booking is active, to support follow-up care, or to handle enquiries. When it is no longer required, we delete it. Authorised administrators may permanently remove completed booking records when appropriate.
6. Your rights
Under Lesotho's Data Protection Act, you may:
- Ask what information we hold about you
- Request correction of inaccurate information
- Object to certain processing, where the law allows
- Withdraw consent for processing based on consent
To exercise these rights, contact us at admin@thesurgicalminihospital.com or +266 2232 0282. To change or cancel an appointment, you may also call us directly.
7. Security & cookies
We protect your data using secure connections (HTTPS), access controls, and hashed staff passwords. Our public website does not use advertising or tracking cookies. Staff logins use essential session cookies only.
8. Changes & contact
We may update this policy from time to time. The date at the top of this page will change when we do. If you have questions or complaints about your privacy, contact us using the details in section 1.